Tel: 0151 489 2530

City Lift Services

City Lift Services (North West) Ltd are based in Cheshire but provide our services to companies and councils throughout the North West and Wales.

We have been established for over 30 years and are well established within the lift industry.

City Lift Services (North West) Ltd are members of the Lift and Escalator Industry Association (LEIA) and have been for many years. We hold ISO 9001:2015 accreditation and are members of Constructionline.

Schedule an appointment for a quote or site survey

Ceiling Track Hoist - Freeway 130kg - Service Repair

Ceiling Track Hoist - V5 Duo Hoist - Callout

Private Curved Stairlift - Service visit

Through Floor Lift - Pollock - Callout 2

As a company we pride ourselves on providing excellent and prompt customer service whether it be to a passenger lift, a stairlift or any other type of lifting equipment and the loyalty of our customers is testament to this.

We currently provide our services to many nursing homes, factories, office buildings, residential apartment blocks, shops as well as many private domestic disability equipment located within customer’s homes.

We also have ongoing contracts with Halton Borough Council, Halton Housing, the Regenda Group, Knowsley MBC Tameside MBC and Oldham Council all of whom we have been working with for many years.

City Lift Services can offer three types of contracts on both passenger lifts and disability equipment. For passenger lifts we have contracts ‘A’, ‘B’ and ‘C’. All three contracts provide four service visits per annum and have different levels of provision contained within the contracts as detailed within our passenger, goods and microlifts section.

For disability equipment such as stairlifts and hoists we have Bronze, Silver and Gold contracts and all three of these contracts provide two service visits per annum and also have different levels of provision contained within the contracts as detailed within our stairlifts and hoists section.

If the lift should breakdown, we will repair and put the unit back into service day or night. This may incur costs depending on what type of Contract has been signed but please note that regardless of the contract no travelling time is charged in any instance

With all the above you will communicate with a “live voice” 24/7 service by calling our administration team within our business hours or our call center personnel out of normal working hours.

With the three different types of contract we are confident that you will be able to find one that will allow you to budget for your exact lift maintenance requirements.

City Lift Services (Northwest) Ltd employs engineers who are skilled and fully trained to NVQ3 level to carry out all works for both passenger, goods and microlift equipment and disability equipment. Each of the City Lift Service Engineers have electronic PDA units to ensure prompt delivery of any service reports for actioning to our office staff and of course, all have mobile telephones so constant communication is always available to ensure rapid responses. Also, all of our vans are tracked so the engineer’s location is always available and can be referred to when dealing with breakdown’s to ensure the engineer closest is dispatched immediately.

City Lift Services Staff

Our administration team, some of whom have been with the company for over twenty-five years, are committed to providing a reliable and prompt service to all customers whilst supporting our field staff on a daily basis.

Our team consists of the following:-

Our three Directors – John Mahoney, Martyn Roberts and Andrew Bolam all of whom have vast experience in the industry and provide great support to both engineers and administration employees whilst ensuring all customers requirements are met efficiently and promptly.

Service Manager – Donna Duffy who has been with the company for over 25 years and is responsible for the passenger lift section of our company.

Accounts Manager – Marie Redmond who also has been with the company for well in excess of 25 years and is responsible for accounts, payroll and general administration of the company.

Disability Equipment Co-Ordinator who is responsible for not only the council stairlifts and hoist contracts but also our private customers who have disability equipment in their homes.

All of our team work tirelessly to ensure that the service we provide is always prompt and reliable and that customers requirements are always met.

Finally our company endeavors, at all, times to provide total commitment and a high standard of service to all our customers which is attained on a routine daily basis in line with our National Quality Assurance ISO 9001:2015 accreditation.

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WARRANTY’S:

Reconditioned Stairlifts – 3 Months Warranty before contract is offered
New Stairlifts (straight & curved track) – 12 Months Warranty before contract is offered.

All of City Lift Services field staff are all manufacture trained and NVQ qualified lift engineers who are continually updated of changes to standards or legislation by means of our Quality System. This enables them to give all of our customers reliable recommendations for the requirements of their lift and equipment.

To keep within the Covid-19 Guidelines all our engineers are provided with Full PPE and are encouraged to maintain the social distancing guidelines when on site